Customer Support

Software Earnings prides itself on it’s “Best In-Class” customer service and support. Our support team is standing by waiting to assist you on any issues. Our experience, product knowledge and problem resolution are woven into Software Earnings DNA.


Call Software Earnings Inc to learn more.

Customer Support Hours

Main Day

(901) 492-1163

Monday – Friday

8 AM – 5 PM Central Time (CST)


Main, 24/7

(901) 492-1163

Severity 1 problems during non-business hours. A Software Earnings application analyst will be paged and will return calls within 1 hour.


Remote Deposit Capture/First Touch iCapture

(901) 492-1491

Monday – Friday

8 AM – 5 PM Central Time (CST)

Customer Support Guidelines

Certified Releases

As of January, 2022

  • 1.6.8.2 –  ATM
  • 1.6.3 –  Enterprise Transaction Suite (ETS)
  • 3.2.12.2 –  First Touch iCapture
  • 2.5.20 –  Image Archive Exchange (IAE)
  • includes Virtual Reject Capture
  • 1.1.5.0 –  Image Prime Pass Review (IPPR)
  • 2.0 –  OnTrac
  • 1.6.3 – Payments Distribution Manager (PDM)
  • 1.6.14.3 –  Payments Processing Manager (PPM)
  • Reject Repair and Sub-pass Reject Repair, Reco Interface, Enhanced Security, Virtual Test System, EIS
  •  2.2.0.1 –  RoboBalancer
  • 1.0.5.0  TIFF Scrubber
  • 1.0.5.0 –  TIFF Tag Repair
  • 1.4.2.1 –  Universal Keying

Bulletin Board


NOTICE:

Anyone attempting to gain illegal access to this server will be prosecuted to the fullest extent of the laws of Tennessee as well as the state, province, or country where the signal is originally sent. All log-ins are monitored through the BBS server and the company firewall.

Learn More About

Software Earnings Inc.

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