Software Earnings prides itself on it’s “Best In-Class” customer service and support. Our support team is standing by waiting to assist you on any issues. Our experience, product knowledge and problem resolution are woven into Software Earnings DNA.

Main Day

901-492-1163

Monday – Friday

8 AM – 5 PM Central Time (CST) 

Main, 24/7

901-492-1163

Severity 1 problems during non-business hours. A Software Earnings application analyst will be paged and will return calls within 1 hour.

Remote Deposit Capture/First Touch iCapture

901-492-1491

Monday – Friday

8 AM – 5 PM Central Time (CST)

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As of Jan 1, 2016

  • 1.6.8.2 –  ATM
  • 1.6.3 –  Enterprise Transaction Suite (ETS)
  • 3.2.12.2  –  First Touch iCapture
  • 2.5.20 –  Image Archive Exchange (IAE)
    • includes Virtual Reject Capture
  • 1.1.5.0 –  Image Prime Pass Review (IPPR)
  • 2.0 –  OnTrac
  • 1.6.3 – Payments Distribution Manager (PDM)
  • 1.6.14.3 –  Payments Processing Manager (PPM)
    • Reject Repair and Sub-pass Reject Repair, Reco Interface, Enhanced Security, Virtual Test System, EIS
  •  2.2.0.1 –  RoboBalancer
  • 1.0.5.0  TIFF Scrubber
  • 1.0.5.0 –   TIFF Tag Repair
  • 1.4.2.1 –  Universal Keying

Bulletin Board

  • For authorized access to the Software Earnings Support Bulletin Board click here to enter your User ID and Password.
  • If you are an existing user and cannot login, Contact Software Earnings for your new password at 901-492-1491 or email Software Earnings support.
  • Software Earnings encourages your financial institution to test all operating system updates in your test environment prior to introducing changes into production.

NOTICE:

Anyone attempting to gain illegal access to this server will be prosecuted to the fullest extent of the laws of Tennessee as well as the state, province, or country where the signal is originally sent. All log-ins are monitored through the BBS server and the company firewall.

SYSOP